What is a refund?
When a learner is unable to access the course due to technical issues in the app/website , or doesn’t receive resources as promised in the course or mistakenly purchased a course instead of another course of PROSHNO UTTOR, the user can request for a refund which shall then go through the verification process. How to request a refund?
If you have paid for an individual course or a bundle course, you can request a refund within 48 hours of your payment.
To request a refund, follow these steps on a computer:
When a learner is unable to access the course due to technical issues in the app/website , or doesn’t receive resources as promised in the course or mistakenly purchased a course instead of another course of PROSHNO UTTOR, the user can request for a refund which shall then go through the verification process. How to request a refund?
If you have paid for an individual course or a bundle course, you can request a refund within 48 hours of your payment.
To request a refund, follow these steps on a computer:
1.
Call +8801617226807 (8 AM - 11
PM) and state the email address/phone number you have used to sign up and
purchase the course.
2. A customer support representative shall SMS a form to officially submit the refund request where you will be asked to submit details regarding the purchase.
2. A customer support representative shall SMS a form to officially submit the refund request where you will be asked to submit details regarding the purchase.
Refund
requests are only considered valid if contacted and informed via calling +8801617226807 within 48
hours of purchase clearly specifying your email address and phone number used
during registration.
N.B.~ Refunds do not apply to e-books.
Refund shall be made to the medium through which a customer has made the payment or in the form of voucher within 7-10 working days of successful processing and approval of the refund request by PROSHNO UTTOR. This confirmation will be emailed to the user.
When will the refund not be applicable?
N.B.~ Refunds do not apply to e-books.
Refund shall be made to the medium through which a customer has made the payment or in the form of voucher within 7-10 working days of successful processing and approval of the refund request by PROSHNO UTTOR. This confirmation will be emailed to the user.
When will the refund not be applicable?
·
In case you have submitted the complaint or refund request after
48 hours from the date of purchase.
· In case you have already accessed any of the mock tests within the 48-hour complaint period, you are no longer eligible for a refund.
· If you file a complaint within the 48-hour complaint period and earn the course certificate within the next 7-day refund period, you will not be entitled to a refund.
· When you request a refund, the refund process will be in progress. Therefore, if you complete an activity (play a video, try a quiz or test, download materials of the specific course) and proceed with the course, you will not be eligible for a refund request.
· If you complete more than 5 premium/paid videos before requesting a refund, you will not be eligible for a refund.
· If you have purchased an e-book.
· If you have purchased a subscription based course and class has started for that course.
· In case you have already accessed any of the mock tests within the 48-hour complaint period, you are no longer eligible for a refund.
· If you file a complaint within the 48-hour complaint period and earn the course certificate within the next 7-day refund period, you will not be entitled to a refund.
· When you request a refund, the refund process will be in progress. Therefore, if you complete an activity (play a video, try a quiz or test, download materials of the specific course) and proceed with the course, you will not be eligible for a refund request.
· If you complete more than 5 premium/paid videos before requesting a refund, you will not be eligible for a refund.
· If you have purchased an e-book.
· If you have purchased a subscription based course and class has started for that course.
When will the refund be applicable?
·
In case of a wrong purchase or if the customer is willing to
purchase another course, a transfer to another course can be done through
providing a voucher. If the price of the new course is:
· Higher than the purchased course, the user has to pay the additional amount to PROSHNO UTTOR by preferred payment method.
· Lower than the purchased course, the user will get a refund of the additional amount from PROSHNO UTTOR by the payment medium through which the course was purchased.
· If PROSHNO UTTOR fails to provide the resources as promised in the course
· Higher than the purchased course, the user has to pay the additional amount to PROSHNO UTTOR by preferred payment method.
· Lower than the purchased course, the user will get a refund of the additional amount from PROSHNO UTTOR by the payment medium through which the course was purchased.
· If PROSHNO UTTOR fails to provide the resources as promised in the course
When you request a refund, what
happens?
Once a refund request has been submitted, your enrolment will be temporarily locked. PROSHNO UTTOR shall notify you through SMS if the refund request has been accepted within 3 working days of receiving the request. After a refund request has been accepted, you'll be unenrolled from the course and your progress will be removed. If you wish to purchase the course again, you will have to start the course from the very beginning.
It can take up to 7-10 working days for funds to return to your account after a requested refund. If it has been longer than 10 working days, please call +8801617226807 (8 AM - 11 PM).
Once the refund has been done, you will receive a confirmation email/ SMS to your registered e-mail/phone number.
PROSHNO UTTOR has full authority to change the T&C from time to time and case by case scenario.
Once a refund request has been submitted, your enrolment will be temporarily locked. PROSHNO UTTOR shall notify you through SMS if the refund request has been accepted within 3 working days of receiving the request. After a refund request has been accepted, you'll be unenrolled from the course and your progress will be removed. If you wish to purchase the course again, you will have to start the course from the very beginning.
It can take up to 7-10 working days for funds to return to your account after a requested refund. If it has been longer than 10 working days, please call +8801617226807 (8 AM - 11 PM).
Once the refund has been done, you will receive a confirmation email/ SMS to your registered e-mail/phone number.
PROSHNO UTTOR has full authority to change the T&C from time to time and case by case scenario.
